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Supporting our Customers affected by the East Coast Severe Weather Event

As you are aware, a severe weather system has impacted South-East Queensland and New South Wales, resulting in significant damage in metro and rural areas. It has been declared an Insurance Catastrophe.

Our thoughts are with those who have been affected, including our own staff and their families.

The system will continue to deliver storm activity over the next few days, and we won’t know the full extent of the damage for some time.

Please stay up to date with the latest weather warnings. They are being issued frequently as the system continues to impact both states. Your safety is the number one priority.

We take this opportunity to reassure you that Austbrokers Comsure is ready to support you in your time of need. We understand how weather events such as these can have devastating impacts, so when you need help from us, we’ll be doing everything we can to make it easier for you.

We do anticipate a high volume of claims in the coming days. If you have been affected, please contact us as soon as practical. Claims will be triaged depending on the severity, and immediate assistance will be provided to those most in need requiring urgent make safe repairs.


  • If you are in immediate danger, please contact 000.
  • If you require emergency assistance, please contact the SES on 132 500.
  • In the event that you need to make a claim, please contact Austbrokers Comsure on 1800 122 194 or your Adviser, as soon as practical.
  • Take all reasonable steps to mitigate your loss.
  • Take videos of how the storm impacted your home and/or business, so we can pass this onto Insurers for review.
  • Do not throw anything out before taking photos and videos of the damage, and any items affected. This includes perishable items.
  • If you require and can arrange critical “make safe” repairs, please keep any invoices for reimbursement.
  • If you require to have carpet removed as part of a make safe, please keep a portion of it for assessment purposes.
  • Do not authorise any building repairs until you receive the go ahead from your insurer.

It’s important to note that cover for this event will vary for each policy and each Insurer. All claims will be assessed on a case by case basis to determine your level of cover and determine the cause of the damage.

The Insurers’ first priority is community safety, and so we strongly encourage all those impacted by this severe weather and flooding event to ensure they do not undertake any activity themselves that may put their health and safety at risk. We strongly advise to avoid travel wherever possible and contact your energy provider or an electrician to check your electricity supply if your home or business has been flooded.


 Please call Austbrokers Comsure on 1800 122 194, to speak with your Adviser and lodge a claim. Our call volumes will be high, so if you prefer to leave a message we can call you back.

Please take Incident/Claims Photos and email these through to

Most importantly, please stay safe and be assured that Austbrokers Comsure Claims Specialists & Advisers are on stand-by 24/7 to assist you in the event you need to make a claim.