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1. If damage or loss of property occurs:
• Ensure the remainder of your property is not exposed to further loss or damage
• Immediately contact Austbrokers Comsure Insurance Brokers
• If the loss is a result of burglary, theft or malicious damage notify your nearest police station immediately
• Obtain quotes for the repair and/or replacement of the damaged or lost property.
If a major loss occurs, your insurer will appoint an assessor to inspect the damage and authorise repairs or replacement. In the meantime, do not dispose of any salvage without authorisation from your insurer or the assessor appointed to act on their behalf.


2. If a claim is made by a third party:
• DO NOT ADMIT LIABILITY UNDER ANY CIRCUMSTANCES
• Ask the third party to submit their claim in writing
• Immediately contact Austbrokers Comsure
• Forward all documentation received to Austbrokers Comsure.


3. If damage is sustained by insured motor vehicles:
• DO NOT ADMIT LIABILITY UNDER ANY CIRCUMSTANCES
• Immediately contact Austbrokers Comsure as some insurers allow telephone lodgement of motor vehicle claims
• If you have a preferred repairer, obtain a quote for repairs, otherwise contact Austbrokers Comsure for the names of insurer-recommended repairers in your area
• For claims lodged via Austbrokers Comsure’s office, please forward all documentation, including the claim form, to us.

Pay by credit card online

Please note: payments by credit card incur a 1% surcharge.

BPAY or EFT

Refer to your invoice for the Bpay code and reference number or pay using internet banking. See your invoice for the BSB and account numbers.

Premium funding

Pay by the month. We can organise a premium funding quotation through Hunter Premium Funding.

Cheque or money order

You can send a cheque or money order to Austbrokers Comsure with the detachable section of your invoice.

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