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Business Continuity Plan: Covid-19

Mar 24, 2020

Due to the COVID-19 (coronavirus) pandemic and government guidelines, Austbrokers Comsure has enacted our Business Continuity Plan.

Austbrokers Comsure has reviewed procedures and decided to adopt a precautionary approach over and above official guidelines.

To ensure the safety and wellbeing of our customers, people, partners and suppliers, we have made some adjustments to our business operations to minimise any potential risks in this current environment. Here are the adjustments:

  • Our office will maintain a skeletal staff. Where possible, our people will work from home or remotely and be available on email and by phone to answer your queries.
  • Client meetings will be assessed on individual merits and requirements while complying with safe practices.
  • The main phone number will be answered but, if possible, use direct dial numbers and email addresses for brokers and the Claims team.

We have prepared extensively to ensure we can maintain service levels should more of our people need to work remotely in coming weeks and months.

We will monitor the circumstances continuously and keep you updated about this evolving situation.

We appreciate your understanding.


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