Claims

At Austbrokers Comsure, one of our greatest assets is our claims service. We pride ourselves on our ability to deliver a supportive, pro-active and outstanding claims experience.
We know and understand that any incident leading to an insurance claim can be challenging. Therefore when a claim occurs, our dedicated claims team knows you want the process to be effortless, effective and efficient.

We are here to work with you to deliver both on our promise, and to work with your insurer to achieve the best claims service and outcome possible for you. We manage the entire process from lodgement to through to settlement, to maximise your entitlement.

OUR EXPERIENCE

Our Claims team pride themselves on their ability to deliver a supportive, proactive and outstanding experience. With over 50 years of extensive insurance and claims handling knowledge, our team is adept at assisting with the process of a claim, liaising with insurers on your behalf and keeping you updated throughout the entire process.

YOUR FULL ENTITLEMENT

When overseeing a claim on your behalf with an Insurer, we will endeavour to achieve the best possible settlement outcome. We will seek full entitlement on your behalf according to the policy conditions and limits.

WE HAVE A DEDICATED CLAIMS TEAM

When the need arises for a claim to be lodged on your Insurance policy, Austbrokers Comsure has a full-time and dedicated claims team that will handle the claim process from start to finish on your behalf. They will liaise with Insurers and keep you up to date throughout the entire process. We take the worry away.

Lodging a Claim

Incident Photos

Take photos when an incident occurs.
  • For Home
    Damaged item/s: Very important, especially if you need to throw the item away – e.g. Food Spoilage.

  • For Motor
    Damage to your vehicle and any other involved.
    Location of the accident, including line markings, signage or traffic lights.
    Photos of your driver’s licence (front and back), including any other vehicle’s drivers licence if there’s a third party involved.

  • 1. If damage or loss of property occurs:
    • Ensure the remainder of your property is not exposed to further loss or damage.
    • Immediately contact Austbrokers Comsure Insurance Brokers.
    • If the loss is a result of burglary, theft or malicious damage notify your nearest police station immediately.
    • Obtain quotes for the repair and/or replacement of the damaged or lost property.
    • If a major loss occurs, your insurer will appoint an assessor to inspect the damage and authorise repairs or replacement. In the meantime, do not dispose of any salvage without authorisation from your insurer or the assessor appointed to act on their behalf.


    2. If a claim is made by a third party:
    • DO NOT ADMIT LIABILITY UNDER ANY CIRCUMSTANCES
    • Ask the third party to submit their claim in writing.
    • Immediately contact Austbrokers Comsure.
    • Forward all documentation received to Austbrokers Comsure.


    3. If damage is sustained by insured motor vehicles:
    • DO NOT ADMIT LIABILITY UNDER ANY CIRCUMSTANCES
    • Immediately contact Austbrokers Comsure as some insurers allow telephone lodgement of motor vehicle claims.
    • If you have a preferred repairer, obtain a quote for repairs, otherwise, contact Austbrokers Comsure for the names of insurer-recommended repairers in your area.
    • For claims lodged via Austbrokers Comsure’s office, please forward all documentation, including the claim form to us.








    • Please upload your photos, completed claim form and any other supporting documents you have on hand. (What to do in the event of a claim)

    WE WANT TO HELP

    Phone

    View specific contact centre hours or find your Austbrokers Comsure team member.

    Payments

    We offer a number of payment options. If you have questions contact our office.

    Contact Us

    Let us help you with any questions you have regarding existing or new policies.

    GET IN TOUCH

    We know your time is precious. If you would like more information, please complete the form and we will be in touch with you within the next 24 hours.

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      OUR LOCATIONS

      Austbrokers Comsure currently have 4 office locations.
      1
        Brisbane (Head Office)
      Level 9, 200 Creek Street
      Brisbane QLD 4000
      2
        Sydney
      26 Hunter Street
      Parramatta NSW 2150
      3
        Springfield Central
      Level 6, 145 Sinnathamby Boulevard
      Springfield Central QLD 4300
      4
        Sunshine Coast
      30 Chancellor Village Boulevard
      Sippy Downs QLD 4556